SocialWire

Acceptable Use Policy

Last updated: October 25, 2026

This Acceptable Use Policy ("AUP") sets out what is and isn't allowed when using SocialWire (the "Platform"), operated by Notice News, Inc., a Delaware corporation doing business as SocialWire ("SocialWire," "we," or "us"). It is part of the SocialWire Terms of Service ("Terms"). Words with capital letters that aren't defined here have the meaning given in the Terms. By using the Platform, Customer and its Authorized Users agree to follow this AUP.

SocialWire exists to help organizations understand public conversation and how content performs. It is not a tool for watching, targeting or harming individual people.

1. Permitted Uses

The Platform is built for professional monitoring and analysis by publishers, newsrooms, agencies, brands, advocacy groups and similar organizations. Permitted uses include:

  • tracking the public accounts of news outlets, brands, organizations, competitors, public figures and other public pages;
  • measuring how content performs and comparing accounts over time;
  • spotting trends, breaking stories and topics in public conversation;
  • following news coverage through Google News and RSS feeds;
  • producing reports, charts and alerts for internal use or to share with clients and partners, as allowed by Section 6.3 of the Terms; and
  • reporting and research in the public interest, including journalism.

2. Prohibited Uses

Customer and its Authorized Users must not use the Platform, Third-Party Data or Outputs to do, help with or support any of the following.

2.1 Targeting Individuals

  • Tracking, profiling or monitoring private individuals, as opposed to public pages, organizations and public figures acting in their public roles;
  • stalking, harassing, threatening, intimidating or bullying anyone;
  • doxxing, or combining SocialWire data with other information to find, expose or contact a person's home, workplace, family or other private details; or
  • organizing or directing pile-ons, brigading or coordinated harassment against any person.

SocialWire decides, in its reasonable judgment, whether an account belongs to a private individual or to a public page, organization or public figure.

2.2 Children

Tracking, profiling or targeting anyone known or reasonably believed to be under 18, except for public pages run by organizations.

2.3 Surveillance and Discrimination

  • Using the Platform for surveillance of people because of their lawful protest, organizing, journalism, religious practice or political activity;
  • using the Platform by or on behalf of any law enforcement or intelligence agency for surveillance, investigations of individuals, background checks or facial recognition;
  • using SocialWire data to make, or help make, decisions about a person's employment, housing, credit, insurance, education, immigration status or access to government services;
  • inferring or labeling a person's race, ethnicity, religion, health, sexual orientation, gender identity, immigration status or political beliefs in order to target or treat them differently; or
  • discriminating against anyone in violation of law.

2.4 Misusing the Data

  • Reselling, licensing or redistributing Third-Party Data in bulk, publishing it as a dataset, or offering it as a data feed or competing service;
  • using the Platform, Third-Party Data or Outputs to train, fine-tune or develop any AI model; or
  • using Third-Party Data in a way that breaks the rules of the Third-Party Platform it came from, where those rules apply to Customer.

2.5 Harmful or Illegal Content and Activity

  • Using Outputs to create or spread false or misleading information meant to deceive people, or to run fake accounts, astroturfing or coordinated inauthentic behavior;
  • publishing defamatory claims, or presenting AI Outputs as verified fact when they haven't been checked;
  • infringing copyright, trademark or other rights, for example by republishing other people's posts or images in ways the law doesn't allow;
  • sending spam or unsolicited bulk messages based on SocialWire data;
  • promoting or supporting violence, terrorism or other illegal acts; or
  • any other activity that breaks the law.

3. Platform Integrity

Customer and its Authorized Users must not:

  • try to get around token counts, seat limits, usage limits, security features or other safeguards;
  • share logins between people or let anyone use a seat other than the person it belongs to;
  • scrape, crawl or pull data out of the Platform by automated means, other than through the exports and connectors SocialWire provides;
  • try to copy or reverse engineer the Platform, its prompts, methods or other non-public parts;
  • probe, scan or test the Platform's security without SocialWire's written permission;
  • overload the Platform or interfere with other customers' use of it; or
  • try to access other customers' accounts, lists or data.

4. Customer Responsibility

Customer is responsible for everything done through its account, whichever Authorized User does it. Customer shall:

  • make sure its Authorized Users know and follow this AUP;
  • remove access for any Authorized User who breaks it; and
  • tell SocialWire promptly if it learns of a breach of this AUP.

5. Enforcement

SocialWire may investigate any suspected breach of this AUP and may, at its discretion:

  • warn Customer;
  • remove accounts or sources from Customer's lists, or block them from being tracked;
  • suspend an Authorized User or the whole account, with or without notice;
  • end Customer's subscription without refund, as allowed by the Terms; and
  • report activity to law enforcement or other authorities where the law requires it or where SocialWire believes it is appropriate.

SocialWire will try to give notice before acting, unless immediate action is needed to prevent harm or is required by law. These rights are in addition to SocialWire's other rights under the Terms.

6. Reporting a Problem and Copyright Complaints

If you believe someone is misusing SocialWire, or that SocialWire is being used to track or target you, email legal@socialwirehq.com. We take reports seriously and look into them as appropriate.

Copyright complaints. If you believe material shown on SocialWire infringes your copyright, send a notice to our designated copyright agent at legal@socialwirehq.com, or by mail to Notice News, Inc. d/b/a SocialWire, Attn: Copyright Agent, PO Box 93, 179 Rehoboth Ave., Rehoboth Beach, DE 19971, United States. Your notice should include: your contact details; a description of the copyrighted work; a link to or description of where the material appears on SocialWire; a statement that you believe in good faith the use isn't authorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We will remove or disable access to material when we receive a valid notice, and we may end the accounts of customers who repeatedly infringe.

7. Relationship to the Terms

This AUP is part of the SocialWire Terms of Service at app.socialwirehq.com/terms. If the two conflict, the Terms control. Breaking this AUP is a material breach of the Terms, and all of SocialWire's rights under the Terms apply, including Customer's duty to cover SocialWire's costs under Section 10 of the Terms.

8. Changes to This AUP

SocialWire may update this AUP by posting a new version and emailing Customer. Changes take effect 30 days after notice, or sooner where needed to prevent harm or comply with law. Continued use after that date means Customer accepts the changes.

Questions? Contact support@socialwirehq.com · Notice News, Inc. d/b/a SocialWire · PO Box 93, 179 Rehoboth Ave., Rehoboth Beach, DE 19971, United States

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